These Terms & Conditions ("Terms") govern the provision of cleaning services by Sparkling Mate ("we", "our", "us") to clients ("you", "your").

By engaging our services, you agree to these Terms in full.

1. Services

1.1 Scope of Services

Sparkling Mate provides professional cleaning services including but not limited to:

• Commercial and office cleaning
• Childcare and educational facility cleaning
• NDIS property cleaning
• End of lease cleaning
• Residential cleaning

1.2 Service Agreement

Services will be performed in accordance with:

• The agreed scope of work (provided in writing or quote)
• Industry-standard cleaning practices
• Relevant Australian workplace health and safety regulations
• Any specific client requirements confirmed in writing

1.3 Service Limitations

Our services are limited to standard cleaning tasks. We do not perform:

• Hazardous material removal
• Repairs or maintenance work
• Cleaning of items deemed unsafe or excessively damaged

2. Quotes and Pricing

2.1 Quote Validity

All quotes are estimates based on information provided and are valid for 30 days unless otherwise stated.

2.2 Final Pricing

Final pricing may vary from the initial quote if:

• Site conditions differ from those described
• Additional services are requested
• Access or safety issues arise

Any price variations will be communicated and agreed upon before proceeding.

2.3 Pricing Inclusions

Unless otherwise specified, our pricing includes:

• Labour and supervision
• Standard cleaning supplies and equipment
• Public liability insurance coverage

2.4 Pricing Exclusions

• Specialised equipment hire
• Waste disposal fees
• Parking or access fees

3. Payments

3.1 Payment Terms

• Invoices are due within 14 days of the invoice date unless otherwise agreed in writing
• Payment methods: Bank transfer, credit card, or as agreed

3.2 Late Payments

• Late payments may incur interest charges at a rate of 2% per month
• Continued late payment may result in suspension of services
• Outstanding invoices may be referred to debt collection

3.3 Disputes

Payment disputes must be raised within 7 days of invoice receipt. Undisputed amounts remain payable.

4. Access and Safety

4.1 Client Responsibilities

• Provide safe and timely access to the premises
• Disclose any known hazards or special requirements
• Ensure adequate lighting and utilities (water, electricity)
• Secure or remove valuable or fragile items
• Notify us of any pets or accessibility issues

4.2 Access Delays

Sparkling Mate is not responsible for delays or incomplete service due to restricted or denied access, unsafe working conditions, or undisclosed hazards. Additional charges may apply for rescheduled visits.

5. Insurance and Liability

5.1 Public Liability Insurance

Sparkling Mate maintains $20 million in public liability insurance coverage.

5.2 Our Liability

We accept liability for damage directly caused by our negligence during service delivery.

5.3 Exclusions from Liability

• Pre-existing damage or defects
• Normal wear and tear
• Damage to items not disclosed as fragile or valuable
• Damage resulting from faulty fixtures or fittings
• Consequential or indirect losses
• Damage occurring outside our agreed scope of work

5.4 Damage Claims

Any damage claims must be reported within 24 hours of service completion, supported by photographic evidence, and submitted in writing to contact@sparklingmate.com.au.

5.5 Limitation of Liability

To the maximum extent permitted by Australian law, our total liability for any claim is limited to the value of the cleaning service provided.

6. Cancellations and Rescheduling

6.1 Client Cancellations

• Cancellations must be made at least 24 hours before the scheduled service
• Cancellations with less than 24 hours' notice may incur a cancellation fee of up to 50% of the service value
• Repeated cancellations may result in termination of service

6.2 Sparkling Mate Cancellations

We reserve the right to cancel or reschedule services due to staff illness, extreme weather, unsafe conditions, or client non-compliance with these Terms.

7. Health, Safety, and Compliance

7.1 WHS Compliance

We follow workplace health and safety standards as required under NSW and Commonwealth legislation.

7.2 Staff Qualifications

• Police checks
• Working With Children Checks (where applicable)
• Training in safe cleaning practices
• Covered by workers' compensation insurance

7.3 Cleaning Products

We use industry-approved cleaning products suitable for the environment being cleaned. Clients may request eco-friendly or specific product use where available.

8. Service-Specific Terms

8.1 End of Lease Cleaning

• We aim to meet standard property manager expectations
• We do not guarantee bond return
• Additional cleaning may be required if deficiencies are identified
• Re-clean services may be available at an additional cost

8.2 Childcare and NDIS Cleaning

Services are performed in accordance with relevant regulatory guidelines (e.g., ACECQA, NDIS Quality and Safeguards Commission).

9. Privacy and Confidentiality

We collect and handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). We maintain confidentiality regarding client premises and information accessed during service delivery.

10. Intellectual Property

All intellectual property related to our business operations, including branding, website content, and proprietary processes, remains the property of Sparkling Mate.

11. Termination

Clients may terminate ongoing service agreements with 14 days' written notice. We may terminate services immediately if payment terms are not met, unsafe conditions are discovered, Terms are breached, or abusive behaviour occurs towards our staff.

12. Force Majeure

We are not liable for delays or failure to perform services due to circumstances beyond our reasonable control including natural disasters, pandemics, government restrictions, or utility failures.

13. Complaints and Dispute Resolution

If you are not satisfied with our service, contact us within 24 hours at contact@sparklingmate.com.au or 0422 185 860. We will investigate and respond within 5 business days.

14. General Provisions

These Terms constitute the entire agreement between Sparkling Mate and the client. If any provision is found invalid or unenforceable, the remaining provisions will remain in effect.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

16. Updates to Terms & Conditions

We reserve the right to update these Terms at any time. Updated Terms will be posted on our website with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.

17. Contact Information

Sparkling Mate
Email: contact@sparklingmate.com.au
Phone: 0422 185 860
Address: Sydney, New South Wales, Australia
ABN: 13 342 231 121