Terms & Conditions
These Terms & Conditions apply to all cleaning services provided by Sparkling Mate.
1. Services
Sparkling Mate provides professional cleaning services as agreed with the client. Services are limited to the scope confirmed in writing or agreement.
2. Quotes and Pricing
All quotes are estimates unless stated otherwise. Final pricing may vary depending on site conditions, service requirements, or additional requests.
3. Payments
Invoices are payable within the agreed payment period stated on the invoice. Late payments may result in suspension of services.
4. Access and Safety
The client agrees to provide safe and reasonable access to the premises during the scheduled service time. Sparkling Mate is not responsible for delays caused by restricted access.
5. Damage and Liability
Sparkling Mate is not responsible for:
- Pre-existing damage
- Normal wear and tear
- Damage caused by faulty or fragile items not disclosed by the client
Any concerns must be reported within 24 hours of service completion.
6. Cancellations
Cancellations or rescheduling should be communicated with reasonable notice. Missed or late cancellations may be charged at the discretion of Sparkling Mate.
7. Health and Safety
We follow safe cleaning practices and use appropriate cleaning products. Clients must inform us of any known hazards or special requirements.
8. Limitation of Liability
To the maximum extent permitted by law, Sparkling Mate’s liability is limited to the cost of the cleaning service provided.
9. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
10. Changes to Terms
Sparkling Mate reserves the right to update these Terms & Conditions at any time.