Sparkling Mate ("we", "our", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our cleaning services or interact with our website.

1. Information We Collect

We may collect the following types of personal information:

Contact Information:

• Full name
• Phone number
• Email address
• Postal or service address

Service Information:

• Property type and size
• Cleaning service preferences
• Frequency requirements
• Access instructions
• Special requests or requirements

Business Information (for commercial clients):

• Business name and ABN
• Billing contact details
• Authorised personnel information

Payment Information:

• Invoicing details
• Payment method (processed by third-party payment providers)

Website Usage Information:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website

2. How We Collect Information

We collect personal information through:

• Direct communication (phone, email, contact forms)
• Service booking and quote requests
• On-site property assessments
• Website interactions and cookies
• Third-party referrals (with your consent)

3. How We Use Your Information

We use your personal information to:

• Provide and deliver cleaning services
• Prepare quotes and invoices
• Schedule and coordinate service visits
• Communicate service updates or changes
• Process payments
• Respond to enquiries and support requests
• Improve our services and website functionality
• Comply with legal obligations

We do not use your information for marketing purposes unless you have explicitly opted in.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share your information with:

• Service Personnel: Our employed or contracted cleaners who require access details to perform services
• Payment Processors: Secure third-party payment platforms (e.g., Stripe, PayPal)
• Professional Advisors: Accountants or legal advisors where necessary
• Law Enforcement: When required by law or to protect our legal rights

All third parties are required to handle your information in accordance with Australian privacy laws.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Secure data storage systems
• Restricted access to personal information
• Staff training on privacy and confidentiality
• Secure communication channels

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal and accounting requirements (typically 7 years for financial records)
• Resolve disputes or enforce our agreements

Once no longer required, we securely delete or anonymise your information.

7. Cookies and Website Analytics

Our website uses:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Google Analytics to understand website usage (anonymised data)

You can disable cookies through your browser settings, though this may affect website functionality.

We do not use cookies for advertising or tracking across other websites.

8. Your Rights Under Australian Privacy Law

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal obligations)
• Withdraw Consent: Opt out of marketing communications (if applicable)
• Complain: Lodge a complaint about our handling of your personal information

9. How to Exercise Your Rights

To access, correct, or delete your personal information, or to make a privacy complaint, contact us at:

Email: contact@sparklingmate.com.au
Phone: 0422 185 860

We will respond to your request within 30 days.

10. Complaints and Disputes

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details above.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact:

Sparkling Mate
Email: contact@sparklingmate.com.au
Phone: 0422 185 860
Address: Sydney, New South Wales, Australia
ABN: 13 342 231 121